On Site/off Site Technical Support

ON SITE/OFF SITE TECHNICAL SUPPORT

Our support team is staffed by fully qualified engineers who are able to offer customers advice and guidance on a wide variety of technical matters via telephone or e-mail. For any technical queries, a process of systematic questioning will enable us to diagnose the problem and advise you the appropriate solution. Sometimes more detailed troubleshooting and analysis methods may be used to determine the root cause of the problem and the best way of resolving it. If necessary, the technical support team can also call on the knowledge and expertise of our product marketing, R&D and design departments to help resolve the issue.

The support team is also the first point of call if you need assistance with product information, installation and operating instructions, luminaire spacing, options for replacement lighting, or the requirements of lighting standards. In addition, we have a dedicated team of lighting design engineers who are able to create lighting schemes to meet your requirements using the latest Dialux and Relux software for 2D and 3D designs.

We can provide installation services to your project and by trusting us, you can be confident that it will perform reliably far into the future, because nobody knows better our products than we do. In case you have your installation company, we can provide supervision service, including commissioning, integrating and programming.

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